FAQs

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Activating SIM card

Who is eligible for the J1SIMcard service?

All Visa types including J-1/2, F-1/2, M-1, HB and all US-inbound work/study travelers are eligible

I got my SIM card and immediately activated because I leave for the US tomorrow. It doesn’t work! Help!

You will be able to start using service as soon as you arrive in the United States. The phone service, while active, will NOT work until you first arrive in the United States.

I’ve just arrived and the SIM you sent me doesn’t work. Help!

If when you get to the US and turn on your phone the LCD displays something like ‘Insert a SIM’ or ‘Unregistered SIM’ or ‘SIM not recognized’ your phone is most likely SIM locked. At this point you can go into the nearest cell phone shop and see if they can unlock, buy a prepaid phone, but an unlocked phone on eBay or Amazon or we can issue a full refund – just email.

I can call but I can’t get email or internet access.

If you can call and text but cannot access data: Check the APN setting in your phone. The APN setting should be set to fast.t-mobile.com (and don’t forget the ‘-‘ in T-Mobile).

Who is eligible for the J1SIMcard service?

All Visa types including J-1/2, F-1/2, M-1, HB and all US-inbound work/study travelers are eligible

I got my SIM card and immediately activated because I leave for the US tomorrow. It doesn’t work! Help!

You will be able to start using service as soon as you arrive in the United States. The phone service, while active, will NOT work until you first arrive in the United States.

Who is eligible for the J1SIMcard service?

All Visa types including J-1/2, F-1/2, M-1, HB and all US-inbound work/study travelers are eligible

I can call but I can’t get email or internet access.

If you can call and text but cannot access data: Check the APN setting in your phone. The APN setting should be set to fast.t-mobile.com (and don’t forget the ‘-‘ in T-Mobile).

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