FAQs
You’ve got questions? We’ve got answers.
No SIM required - Instant SIM-less activations available.
No SIM required - Instant SIM-less activations available.
All Visa types including J-1/2, F-1/2, M-1, HB and all US-inbound work/study travelers are eligible
You will be able to start using service as soon as you arrive in the United States. The phone service, while active, will NOT work until you first arrive in the United States.
If when you get to the US and turn on your phone the LCD displays something like ‘Insert a SIM’ or ‘Unregistered SIM’ or ‘SIM not recognized’ your phone is most likely SIM locked. At this point you can go into the nearest cell phone shop and see if they can unlock, buy a prepaid phone, but an unlocked phone on eBay or Amazon or we can issue a full refund – just email.
If you can call and text but cannot access data: Check the APN setting in your phone. The APN setting should be set to fast.t-mobile.com (and don’t forget the ‘-‘ in T-Mobile).
All Visa types including J-1/2, F-1/2, M-1, HB and all US-inbound work/study travelers are eligible
You will be able to start using service as soon as you arrive in the United States. The phone service, while active, will NOT work until you first arrive in the United States.
All Visa types including J-1/2, F-1/2, M-1, HB and all US-inbound work/study travelers are eligible
If you can call and text but cannot access data: Check the APN setting in your phone. The APN setting should be set to fast.t-mobile.com (and don’t forget the ‘-‘ in T-Mobile).
